Florida Consolidates State Toll Operations

New SunPass Service Center Will Also Serve Interstate Partners

The Florida Department of Transportation, Florida’s Turnpike and a host of other  Florida-based regional tolling agencies celebrated the grand opening today of a new, 70-thousand square feet operations facility, call center and interoperable processing center for interstate partners. The SunPass Centralized Customer Service Center, CCSC, occupies a large swatch of unused retail space at Ocoee’s West Oaks Mall, which is near the Holland East-West Expressway in Orange County, Florida. The center can be accessed from Exit 1 or Exit 2.

Dianne Gutierrez-Scaccetti, Executive Director and CEO of Florida’s Turnpike Enterprise, said the opening of the center, and the consolidation of tolling operations, “demonstrates our commitment to providing great service to our SunPass  customers, tolling partners and the community.”

SunPass Service Center Ribbon Cutting
The ribbon-cutting at the new SunPass Customer Service Center in Ocoee, near the Holland East-West Expressway.

State dignitaries were joined by Ocoee’s mayor, Rusty Johnson, to cut the ribbon of the new processing and call center. Mayor Johnson hailed the grand opening as a major step in Ocoee’s economic rebound. “It will encourage more businesses to come back and help revitalize the city,” he said.

Xerox will run the call center operations at the facility, where 480 people are expected to be employed, in addition to transferring staff from other facilities.

Author: Danny Pryor

Danny has more than 32 years of experience in media, including broadcasting and print journalism, and over two decades of website and digital content development. He is an AP-award-winning reporter and the creator of TurnpikeInfo.com.