Florida DOT Warns Of Possible Toll Scam

Collection Notices From Unknown “Toll Enforcement” Company Raise Red Flags, Prompt Warning To Drivers


A possible toll collection scam in Florida has prompted the state’s transportation department to issue a warning to drivers.

Drivers on Florida’s Turnpike and other state and county toll roads are being warned today of a potentially fraudulent collection effort on the part of a company called Toll Enforcement, LLC, which may be attempting to dupe drivers into sending payments. A news release detailing the scheme was sent to news media in Florida Tuesday afternoon, and it was accompanied by pictures of real toll violation notices. However, state officials stopped short of calling the  collection an outright toll scam.

“We’re calling it an alleged fraud collection practice until we have proof that it’s otherwise,” said Chad Huff, spokesman for the Florida Department of Transportation. Mr. Huff made is comments during an interview with TurnpikeInfo.com. “It’s better to say it’s a company that’s operating that we’re not familiar with.”

However, FDOT is requesting anyone who receives a notice from Toll Enforcement, LLC to immediately contact the Sunpass operations center by calling 888-865-5352. State officials say they will send any evidence they receive to law enforcement. “We work closely with Florida Highway Patrol, and Miami-Dade Police Department seems to have taken quite an interest in it,” Mr. Huff said. Miami-Dade’s interest may be due, in part, with the fact another company was reportedly targeting drivers in South Florida just last year. That company was called Law Enforcement Systems, LLC, and it was sending similar notices, according to a series of forum posts on City-Data.com.

Real Toll Collection Notices Contain Key Information About Driver And Their Car

Sample of a real toll collection notice

Example of a real toll collection notice. Key information, including the date, time and location of the toll violation, will be shown. Crucially, the driver’s car will be pictured, as well.

Mr. Huff said anyone who receives a legitimate toll violation notice will notice a number of key data points, including a picture of the owner’s car and license plate, something he said is missing on the notices from Toll Enforcement, LLC. “They always say the devil is in the details. Our documents always have a large amount of detail,” he said.

“Any document that is sent by FDOT, that is attempting to collect an unpaid toll, will clearly be marked with FDOT logos,” Mr. Huff added. “Probably more important than anything, it will contain an exact date, time [and] location of the infraction.” Examples of the real FDOT toll violations notices are shown on this post, which clearly spell out the data Mr. Huff has mentioned.

Huff pointed out another element that is indicative of the alleged fake collection notices is that they do not accept credit cards or personal checks. “Our toll collections, at least after the fact, make it very easy to pay using a credit card or a check,” Mr. Huff said.

Examples Of Real Toll Violation Notices

Front of a real toll violation notice.

Front side of a real toll violation notice sent by the Florida Department of Transportation.

reverse side of a real toll violation notice in Florida

Reverse side of a real toll violation notice sent by the State of Florida. Note the contact information at the bottom, which is missing from the alleged fake toll violation notices.

Sample of a real toll collection notice

Real toll collection notices in Florida will contain the date, time and location of the toll violation. Moreover, a picture of  the driver’s car will be shown.

reverse of another type of legitimate toll collection notice

Real toll violation notices include information about the Florida Department of Transportation. The alleged fake notices do not. The real notices also include contact information for the Sunpass Customer Service Center in Boca Raton, Florida.




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About Danny Pryor

Danny Pryor is a media, content and web developer with a long history in broadcast and print journalism. He is also the executive director of Turnpike Information Company. Danny has earned two awards from the Associated Press for his work in media, including Best Individual Achievement for Large Market Radio in Miami. He resides in Fort Lauderdale, Florida.