YOU RAN THE TOLL PLAZA? OOPS!
 Information on this page is provided, directly, from the Florida Department of Transportation, regarding a way to pay tolls, in case you run a toll plaza on Florida's Turnpike.
Here's the official stuff: Florida statute 316.1001 requires you to pay a toll if you drive on any toll road or bridge in the state. Failure to pay your toll is a moving violation, and if convicted, you may be assessed points on your driver’s license for not paying the toll, in addition to a fine.
ACCIDENTALLY USED A SUN PASS LANE, HUH?
CALL 888-865-5352 TO GET HELP AND ANSWERS TO YOUR QUESTIONS!
The Florida Administrative Code requires that you pay your tolls with cash, or establish a prepaid account (SunPass, E-Pass or LeeWay). Your prepaid account must contain adequate funds to ensure you can pay your toll at the time you travel through the lane, just as cash customers do. Florida’s toll agencies do not extend credit.
Electronic Enforcement:
 SunPass takes a picture of your license tag as you go through the lane. If we do not receive a signal from a transponder, and cannot match your license plate to an active account, an unpaid toll notice will be mailed at the address of the owner of the vehicle on file with the Florida Department of Highway Safety and Motor Vehicles, in compliance with Florida Statute. Failure to comply with the unpaid toll notice may result in the issuance of a Uniform Traffic Citation.
If you missed a toll and are a SunPass account holder:
If you receive an Unpaid Toll Notice or a Uniform Traffic Citation in the mail, please call SunPass immediately at 888-865-5352 and ask to speak to the violations enforcement section. Please have the UTN or UTC number available.
If you missed a toll and are not a SunPass account holder:
If you are not a SunPass, E-Pass, LeeWay or former O-Pass account holder and find yourself in an unattended, dedicated SunPass lane, please continue through the toll plaza. Do not stop and back up, as it is unsafe.
REMEMBER: Payment for the toll is still required.
MAILING YOUR PAYMENT:
Send your payments to the State of Florida. DO NOT SEND YOUR PAYMENTS TO TURNPIKEINFO.COM!
Mail Payments to:
FDOT Turnpike Enterprise
P.O. Box 310
Ocoee, FL, 34761
IMPORTANT: Make checks or money orders payable to FDOT Turnpike Enterprise, and include the following information: vehicle plate information, date & time of occurrence and plaza name or mile marker.
DO NOT SEND CASH.
Please keep proof of payment. Depending on the date we receive your payment, some lag time may occur and an unpaid toll notice or uniform traffic citation may still be generated. Keep your payment information handy to assist in closing out the violation.
If you are driving a rental car and missed a toll:
If you have traveled through a SunPass-only lane and were driving a rental vehicle at the time of the missed toll, please contact the rental car company directly to report the missed toll and to learn their policy on toll violations.
If you would still like to make a payment for the missed toll you may send a check or money order for the amount of the toll to the Department of Transportation.MAILING YOUR PAYMENT:
Send your payments to the State of Florida. DO NOT SEND YOUR PAYMENTS TO TURNPIKEINFO.COM!
Mail Payments to:
FDOT Turnpike Enterprise
P.O. Box 310
Ocoee, FL, 34761
IMPORTANT: Make checks or money orders payable to FDOT Turnpike Enterprise, and include the following information: The tag number can be located on the rental agreement.
Keep proof of payment (copy of the mailed check, the cleared check, or the money order receipt) as this will assist in the event a violation is generated.
Please be aware that under Florida law, violations are issued to the registered owner of the vehicle, in this case, the rental car company, so the company may still receive an unpaid toll notice if your payment crosses in the mail with the notice mailed to the rental car company. In the event that charges are assessed, the charges will be from the rental car company, not from Florida’s Turnpike. You will need to contact the rental car company directly for resolution if this occurs.
If you have not signed up for PlatePass(R),Pass24(R), E-Toll, or TollPass program with your rental agency, you need to contact that agency immediately to resolve the issue. If you have signed up for PlatePass(R),Pass24(R), E-Toll, or TollPass program, the rental agency will identify the rental vehicle by the license plate and use that information to electronically collect the toll. Rental agencies will assess the fees agreed to in your rental agreement to collect the toll.
Penalties for Noncompliance:
If you fail to contact the State of Florida by the date on the Unpaid Toll Notice to make payment arrangements, you will receive by mail a Uniform Traffic Citation at the address on file with the Department of Highway Safety and Motor Vehicles, in compliance with Florida statute.
Failure to respond to a Uniform Traffic Citation may result in fines being assessed, and even the possibility that you will accrue points on your Florida driver’s license. Each conviction for failure to pay your toll will result in three points being assessed on your driver’s license. The base fine is $100, and the issuing counties may add other fees to the base amount.l
If you have not updated your address with the license plate agency, the Clerk of the Court may attempt to locate you by sending the notice to the address on your driver’s license. If you receive a notice from the Clerk of the Court, make sure to find out which toll agency issued the Citation, and contact them directly.
Florida Highway Patrol and Office of Motor Carrier Compliance Enforcement:
In addition to electronic enforcement, Florida Highway Patrol also conducts random enforcement activities at SunPass lanes. This consists of undercover workers inside the tollbooths, as well as uniformed patrol vehicles working in tandem.
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